Webinars
Thursday, July 23, 2026 at 10 AM CT
Join FACTS Consultant Andrew Cohen on Thursday, July 23, 2026 at 10 AM CT for a practical webinar on one of the most critical — yet challenging — components of the FACTS Student Information System (SIS): managing security groups and permissions. How many groups should you have? Who should be assigned to which groups? Who needs access to what information? It can feel overwhelming, especially if you’ve inherited this responsibility from a previous colleague.
This practical webinar will review:
- How to set up lasting security groups
- Best practices for managing and auditing your security groups
- What to do when a staff member leaves the school
- How Multi-Factor Authentication (MFA) has impacted security settings
This free webinar is ideal for IT Directors, System Administrators, FACTS SIS Managers, and school leaders who want to ensure they have a strong handle on the security platform within their FACTS SIS database.
Empowering Educators
Join FACTS SIS Consultant Andrew Cohen for a webinar designed for teachers who are familiar with the basic functionality of the FACTS SIS Classroom and are ready to embrace other areas of the database.
This session will introduce you to additional Classroom features you can use to work more efficiently, promote learning, and enhance communication to students and families. You’ll come away from this free webinar with a higher comfort level of the FACTS SIS Classroom platform and how it can work more effectively for you.
Mastering Email Essentials
Get More Out of Your Emails – Watch Our Webinar Series!
FACTS is here to help you build great emails and streamline your communication with automation.
In the Master the FACTS Email Editor session with Tracy, you will create polished, on-brand emails complete with images, documents, video links, merge tags, reusable templates, and even Canva tips.
In the Email Series Manager for Admissions session with Robin, you will create an automated communication plan, map a lead nurturing campaign, and build SIS “drip” emails to save time and increase engagement.
FACTS Support
Phone Support
HOURS: Monday – Thursday 7:00 AM – 7:00 PM (Central) Friday 7:00 AM – 5:00 PM (Central)
Chat Support
HOURS: Monday – Friday 7:00 AM – 5:00 PM (Central)
Self-Service
Go to HubHelp for self-service FACTS SIS help options through the Resource Center — click the (?) in the top center to explore help content, release notes, checklists, and more.
FACTS^Space
Want to give Product Feedback?
Please set up your FACTS^SPACE account, then navigate over to the Product Feedback area where you can vote on ideas already submitted, or submit your own. While you’re there, join a few communities! We have 4000+ FACTS users in FACTS^SPACE, talking about everything from classroom management to school dismissal. Join the conversation!
FACTS SIS Live Trainings
Hosted by FACTS SIS trainers, these trainings will help you master report cards, scheduling, Family Portal, and more.
The FACTS SIS Training Center also has recorded webinars, learning paths, troubleshooting, and FAQs for learning on-demand.
System Status
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