As we approach the months when some businesses ramp up staffing for the summer, we turned to our experienced online training clients for their most valuable onboarding tips. Clients included a professional sports team, an amusement park, a restaurant, and a warehouse/manufacturing business. Online recruitment and onboarding are great solutions for training your seasonal workforce.
Re-engage. Often. Young team members and first-time workers are understandably nervous but generally excited to take on their seasonal job. Grab their attention and engage them from day one of onboarding, but don’t forget – they have no past on which to base their experience and when their actual experience doesn’t meet expectations, they will leave.
One Midwestern amusement park reports a 100% turn-over by July 4. Use communication and feedback, friendly competitions, gamification/game-based learning, and public rewards or acknowledgements to reinforce your staffs’ value. Offer frequent opportunities to check in. This can be done through online microbursts of “need to know” type messages, or even a quick online check-in to get their feedback.
One of our favorite tips was the sharing of social media shout-outs. If a customer went online and called out an employee by name, that employee received mention in the newsletter and an in-house gift card to use at the restaurant.
Need help creating some of these learning tips? Converting your existing training into engaging online training content or creating new courses from scratch is what we do best. Contact us for more information.
