Defining “best in class”
The term “best in class” is used…a lot. So much, in fact, that it’s become tough to define. For us, it’s more than a set of standards we hold ourselves to. It’s a promise. A rallying cry. A reminder for our associates that we serve the mission of K-12 education – and it’s a mission that deserves the highest quality of service.
At FACTS, we believe that a best-in-class partner lives out eight tenets. They need to be:
These words weren’t picked arbitrarily. We chose them because they perfectly describe who we are and who we strive to be.
The importance of service-focused partnerships
It’s not hard to tell when you’re working with someone who puts their needs ahead of your own. At FACTS, our partners come first.
We often say that we aren’t just a vendor – we’re a partner. By putting the eight tenets to work, our friendly, service-oriented team demonstrates these principles day after day.
Friendly, flexible, strategic, proactive, inspiring, professional, loyal, and trustworthy – these eight tenets define the best-in-class experience that institutions can expect when they partner with us.
An enormous part of offering best-in-class service is about getting to know people on a personal level, rather than just a business level.
Our team strives to develop life-long relationships with our clients. We approach our relationships with schools as a partnership – we show up ready to collaborate, serve, and support them with a high level of commitment. Having these relationships allows for a genuine bond to be formed. Friendships are built from a foundation of trust – another reason that term was chosen as a best-in-class tenet.
Being able to adapt to new changes that come with each day is an important aspect we keep in mind while carrying out the tenets. Our associates are friendly, trustworthy, and inspiring – traits that have become even more important over time.
Change is expected – especially in today’s world. Our team is able to adapt and make the most out of every situation because of the foundation we’ve set for ourselves.
We listen to our clients, hear what they’re saying, take their suggestions, and apply those to our processes. After all, collaboration is what makes a partnership so great.
Our promise to K-12 education
We’re promising a partnership experience like no other.
Each best-in-class tenet reflects who we are. No matter who you interact with, that’s what you can expect. Because that’s what you deserve.