FACTS SIS MFA Announcements
As part of FACTS’ MFA (Multi Factor Authentication) rollout, we will also introduce additional security enhancements.
These include:
- All staff and parent users will manage their own user accounts (username and password).
- Usernames must be unique across the entire FACTS platform—not just within an individual school’s database.
- Passwords must meet updated security standards.
- If a user’s credentials do not meet these requirements, they will be prompted to update them upon signing in.
We have several support articles that explain these user management updates in more detail, which you can find here:
Multi-Factor Authentication for FACTS SIS – Learning Outline
To answer your questions about MFA, an “Ask Me Anything” webinar with Product Managers Tiffany Broughton, Greg Stuckey, Kemp Tucker, and Director of Cybersecurity Erik Brown is available on-demand.
Register Today
Webinars
Upcoming Webinars
Spring Admissions Lunch and Learn Webinars
Join Sales Specialist Robin Parrish for two admissions focused webinars.
Email Series Manager: The Time-Saving Tool Every Admissions Office Needs
Watch On-Demand
Clean Up and Take Charge: Setting Your Enrollment Story Straight
Watch On-Demand
SIS Best Practices for Progression
Join Sales Specialist Andrew Cohen as he walks you through how to seamlessly move your SIS database from one school year to the next.
FACTS Partners
GolfStatus | Driving for Dollars: How to Build & Sell Golf Tournament Sponsorships That Businesses Want
Whether you’re just exploring a golf tournament or are in the thick of planning, get real-life examples and actionable strategies for your school to build sponsorships and make sponsors want to say yes.
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MobileServe | From Hours to Impact: Harnessing the Engagement Flywheel to Boost Parent Involvement
See how service hours can be more than just a statistic—they can build a dynamic story and drive greater family involvement.
Watch On-Demand
Assurity | A Parent’s View on the Overlooked Value of Student Accident Insurance
Hear directly from a parent who saved thousands with this vital financial coverage and learn how your school can benefit from it at no additional cost.
Watch On-Demand
FACTS Support
Phone Support
HOURS: Monday – Thursday 7:00 AM – 7:00 PM (Central) Friday 7:00 AM – 5:00 PM (Central)
Self-Service
Go to HubHelp for self-service FACTS SIS help options through the Resource Center — click the (?) in the top center to explore help content, release notes, checklists, and more.
FACTS^Space
Want to give Product Feedback?
Please set up your FACTS^SPACE account, then navigate over to the Product Feedback area where you can vote on ideas already submitted, or submit your own. While you’re there, join a few communities! We have 3000+ FACTS users in FACTS^SPACE, talking about everything from classroom management to school dismissal. Join the conversation!
FACTS SIS Live Trainings
Hosted by FACTS SIS trainers, these trainings will help you master report cards, scheduling, Family Portal, and more.
The FACTS SIS Training Center also has recorded webinars, learning paths, troubleshooting, and FAQs for learning on-demand.
System Status
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