The Personal Touch

FACTS has always been very helpful with any questions that we may have and are very responsive with anything that we may need. I would highly recommend them.

FACTS Account Managers are the friendliest and most knowledgeable professionals I have ever worked with regarding software. If there is a question that cannot be answered immediately they are quick to research and get back to you right away. Their expertise and customer service standards are exceptional.

I LOVE working with FACTS! Not only is their website easy to navigate, but they have the absolute best customer service! Having an assigned rep makes communicating and working through questions so easy. On top of this, any time I have called in and spoken with another customer service rep, they have never been anything but patient, friendly, and helpful. Absolutely top notch!

I have been a FACTS Customer for the past 12 years. What separates FACTS from the rest of the field is their outstanding customer service. Possibly the best customer service I have ever experienced regardless of product or industry. They really care.

Our school has partnered with FACTS for 12+ years. They have made the business of collecting tuition and incidental fees, as well as the Grant & Aid process as painless as possible. The customer service is top notch! The representatives and account managers are knowledgeable, professional, and always available. They are equally responsive in their written communications, and return phone calls in a timely manner. There are many tuition management companies available on the market, but none that can compare with the reliability, security, service, and support that our school has experienced with FACTS Management.

I am very impressed with FACTS' customer service. A team member is always available for my questions. There is almost no waiting time on hold, even in the busy back-to-school season!

I have had the best experience with FACTS. Last year we went paperless with our families to enroll online for not only setting up their payment plans but also registering our families with our school enrollment forms. It was a smooth transition and "no paper". All aspects of working with the FACTS Team has been a pleasure. I commend FACTS on the training of their staff. Heather Pierce and Jessica Reiner were especially helpful in our transition going paperless. We look forward to a long relationship with FACTS.