Customer Stories

The Personal Touch

I have been using FACTS Tuition Management for many years now, and I cannot say enough about how pleased I am to work with your company. Now that FACTS and PSAS have combined, this will definitely streamline the process for us. I just completed my kickoff call with Britt, and I look forward to working with FACTS for our grant and aid assessment process. Outstanding customer service from an outstanding company!

– Sherry Rinaldi, St. Michael School, Diocese of Youngstown

FACTS has always been very helpful with any questions that we may have and are very responsive with anything that we may need. I would highly recommend them.

– Tami Cohen, Atlanta Jewish Academy

FACTS Account Managers are the friendliest and most knowledgeable professionals I have ever worked with regarding software. If there is a question that cannot be answered immediately they are quick to research and get back to you right away. Their expertise and customer service standards are exceptional.

– Megan Campbell, Horizon Christian High School

I LOVE working with FACTS! Not only is their website easy to navigate, but they have the absolute best customer service! Having an assigned rep makes communicating and working through questions so easy. On top of this, any time I have called in and spoken with another customer service rep, they have never been anything but patient, friendly, and helpful. Absolutely top notch!

– Lindsay Esquerra, Capistrano Valley Christian Schools

I have been a FACTS Customer for the past 12 years. What separates FACTS from the rest of the field is their outstanding customer service. Possibly the best customer service I have ever experienced regardless of product or industry. They really care.

– Howard Richmond, Krieger Schechter Day School

Our school has partnered with FACTS for 12+ years. They have made the business of collecting tuition and incidental fees, as well as the Grant & Aid process as painless as possible. The customer service is top notch! The representatives and account managers are knowledgeable, professional, and always available. They are equally responsive in their written communications, and return phone calls in a timely manner. There are many tuition management companies available on the market, but none that can compare with the reliability, security, service, and support that our school has experienced with FACTS Management.

– Susan Carpenter, Ben Lippen School

I am very impressed with FACTS' customer service. A team member is always available for my questions. There is almost no waiting time on hold, even in the busy back-to-school season!

– Rochel Singer, Bais Yaakov School for Girls

St. Luke School has been using FACTS for over 10 years. FACTS has helped us reduce expenses and increase our revenue which is so important to a small elementary school. In all the years I have been working with FACTS, I've had friendly and professional service from all of the employees. We are becoming a one-stop shop with FACTS now, we're using RenWeb and FACTS Grant & Aid Assessment. We couldn’t be happier and look forward to a long and satisfying relationship with FACTS. If I had to choose one thing that sets FACTS apart from their competition is their ability to project upcoming needs for our school before we have even thought about those needs. I love FACTS and will continue to recommend them to other schools in our area.

– Danette Curtis, St. Luke School

I have had the best experience with FACTS. Last year we went paperless with our families to enroll online for not only setting up their payment plans but also registering our families with our school enrollment forms. It was a smooth transition and "no paper". All aspects of working with the FACTS Team has been a pleasure. I commend FACTS on the training of their staff. Heather Pierce and Jessica Reiner were especially helpful in our transition going paperless. We look forward to a long relationship with FACTS.

– Bonnie Bush, St. John's College High School

In this day in age, quality customer service is almost a forgotten experience. That being said, it was a rather welcoming experience to find the highest form of customer satisfaction upon working with Jana, Kelly and Britt. I was pleasantly pleased and impressed with their patience and diligence in assisting us with formalizing our FACTS program in such a short period of time.  If their professionalism and customer service is one which I can be sure to experience time and time again, I anticipate FACTS and Waseca Montessori School having a strong partnership for years to come.

– Kavanaugh Chandler, MD, MBA, Waseca Montessori School

Our school started to work with FACTS in May 2014 and I am very satisfied with the FACTS team and system. The training sessions, which FACTS organized, were very helpful. Set up was fast, and my questions were answered quickly, simply and clearly. Set up was fast, and my questions were answered quickly, simply and clearly. It is easy to work with the professional team. Thank you!

– Raisa Shumeyko, The Cathedral School of St. John the Divine

FACTS Financial Aid Assessment has helped Saint Jude School to distribute Catholic school funds justly.  Thank you.

– Sister Katherine Martin Caughey, St. Jude