Customer Stories

The Personal Touch

In this day in age, quality customer service is almost a forgotten experience. That being said, it was a rather welcoming experience to find the highest form of customer satisfaction upon working with Jana, Kelly and Britt. I was pleasantly pleased and impressed with their patience and diligence in assisting us with formalizing our FACTS program in such a short period of time.  If their professionalism and customer service is one which I can be sure to experience time and time again, I anticipate FACTS and Waseca Montessori School having a strong partnership for years to come.

– Kavanaugh Chandler, MD, MBA, Waseca Montessori School

Our school started to work with FACTS in May 2014 and I am very satisfied with the FACTS team and system. The training sessions, which FACTS organized, were very helpful. Set up was fast, and my questions were answered quickly, simply and clearly. Set up was fast, and my questions were answered quickly, simply and clearly. It is easy to work with the professional team. Thank you!

– Raisa Shumeyko, The Cathedral School of St. John the Divine

FACTS Financial Aid Assessment has helped Saint Jude School to distribute Catholic school funds justly.  Thank you.

– Sister Katherine Martin Caughey, St. Jude

I would like to thank the professional and courteous staff at FACTS who have fielded my numerous questions as a novice in learning the process.  I look forward to many more years of working with you.

– Genevieve Fiorente, St. Mary of the Annunciation School

Shelley Castinado, our Account Manager, is always friendly and helpful with any questions I may have. She is a true asset to your company. She makes my job much easier!

– Carolyn Parker, Lamb of God Lutheran Church and School

I have really enjoyed working with Holly Oberle.  She is fantastic!  Very friendly, helpful and knowledgeable!

– Jennifer Fields, Holy Spirit School

My relationship with FACTS began six years ago at my first NCEA convention. When I met with Mr. Waits he made me see that through FACTS we could prioritize Catholic education tuition payments. Going forward we had very little tuition payments outstanding each month. FACTS ia a wonderful system. It takes one worry as principal off my plate. FACTS has made my journey as a Catholic school principal much easier. I know I can count on FACTS.

– JoAnn Wallwork, Our Lady Queen of Heaven

Because of FACTS I was able to better manage the entire budget with the details provided by FACTS system: Examples: Who pays? How often (10, 11, 12 mo) Who’s not paying? Plus, I'm better equipped to provide tuition assistance & predict assistance needs. Best of all I get to see my favorite FACTS representative, Mike Spanier.

– Patrick Fox, St. Michael School

What a blessing FACTS has been to me. When I first started with CACS, I didn't receive any training on anything. My FACTS representative was great and helped me with everything. I can't imagine what my life would have been like if I would of had to collect tuition and send statements on a monthly basis. I can tell you that I would have fallen way behind!! I know that parents view your company as a blessing as well. Thank you FACTS.

– Teresa Dachel, Chippewa Area Catholic Schools