Prior to being with FACTS, our school tried three other tuition management companies; the only thing I can say about that was NEVER AGAIN! FACTS was a breath of ocean-side fresh air! We use Payment Plans, Grant & Aid, Incidental Billing and eForms. The products are all very easy to use, save hours and hours of my time, and the eForms have transformed our registration process! Our account manager or a team member is always available for phone calls and email response time is prompt. I’ve never not been able to speak to a live person and get the answer to my problem (and I call often). It is also wonderful that the account managers take customer feedback, feed it to their tech department and the software engineers are continually upgrading the products. We (as long as I have anything to say about it) will never try another firm for the management of our tuition, billing, grants, and registration!