I have truly appreciated FACTS over the 5 or so years that we have been using the system. I find it to be very user friendly for both myself and for our parents/customers. I think parents feel a sense of control when they can log in to their accounts and view and understand their payment plans. We have used the Grant and Aid module as well which is helpful in objectively determining financial need for our families. In the last year we have begun using the advanced accounting feature which can flow directly into our financial statements. Again, user friendly is key. I have also been impressed with the staff at FACTS who expertly and willingly answer any questions I have.