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Elevate Your Service Standards

The hospitality industry thrives on exceptional guest experiences. Whether you manage a boutique hotel, a restaurant, or a multi-property resort, FACTS Learning Platform enables you to train your team efficiently and effectively so you can go above and beyond for guests.

Smiling hospitality employee using a phone

Comprehensive Training for Every Role

Onboard Without Disruption

Equip new hires with the skills they need to excel in their roles. Minimize disruption to operations from the front desk to the kitchen and beyond.

Support Continuous Upskilling

Offer ongoing learning opportunities that keep employees engaged and prepared to grow within your organization, from service roles to leadership. 

Simplified Compliance and Certification

Manage certifications and training for a wide range of requirements, including workplace safety, local health regulations, and operational standards.

Custom Learning Paths

Tailor training programs for roles across your business. Ensure every team, from housekeeping to catering, is ready to perform at their best.

Train Anytime, Anywhere

Provide employees with flexible, on-demand learning options that fit the dynamic schedules of the hospitality industry.

An example of a FACTS Learning Platform task regarding handling guest complaints and conflict resolution

Addressing the Turnover Challenge

Turnover often reaches 70-80% annually, according to the U.S. Bureau of Labor Statistics. This makes consistency a challenge and causes disruptions that erode the guest experience. FACTS can help you minimize turnover by building a well-trained, adaptable workforce

  • Fast-Track Onboarding

    Shorten training time for new hires with role-specific learning paths and engaging multimedia content.

  • Retain Top Talent

    Motivate employees with meaningful training opportunities that support their career goals and strengthen their connection to your organization.

  • Deliver Consistent Service

    Ensure every team member, from restaurant servers to hotel managers, upholds your brand’s values and delivers a memorable guest experience.

Confidently Meet Safety Standards

Safety and compliance go beyond food preparation in the hospitality industry. Educating employees on protocols for equipment handling and emergency response is crucial. FACTS Learning Platform simplifies training so you can confidently meet industry regulations, protect your team, and make guests happy.

  • Simplify Certification Management

    Easily track the renewal of certifications required for operations, including food handling, alcohol service, and workplace safety.

  • Automate Record Keeping

    Be inspection-ready at all times. Simplify your audits and compliance reviews with a system that automatically maintains centralized, organized records.

  • Tailor Your Training

    Address the specific compliance and safety needs of restaurants, hotels, and resorts with customized learning paths.
Two hospitality cooks working in a kitchen
An example of a FACTS Learning Platform task regarding Serv Safe certification

Build Exceptional Hospitality Skills

Providing outstanding guest experiences requires a skilled and knowledgeable team. FACTS Learning Platform helps your employees and business flourish by creating an environment of continuous learning and development.

  • Cross-Train for Efficiency

    Enhance your business’s operational flexibility by equipping employees with the skills to take on multiple roles.

  • Support Diverse Career Paths

    Foster loyalty and reduce turnover with training programs tailored to fit each employee’s unique aspirations.

  • Make Learning More Engaging

    Use videos, interactive modules, and simulations to make learning engaging and impactful for employees in every department.

17 M

The leisure and hospitality sector is expected to continue growing, with projections indicating an increase to 17.4 million jobs by 2033.
Source: Bureau of Labor Statistics

80 %

The turnover rate in the hospitality industry is around 70-80% annually.
Source: Bureau of Labor Statistics

5 K+

Employee turnover costs hospitality companies an average of $5,864 per employee.
Source: Center for Hospitality Research at Cornell

Insights for Hospitality Workforce Success

Get practical strategies to meet the unique needs of the hospitality industry. From compliance and safety training to skill development, these resources help your team deliver exceptional service and maintain operational efficiency.

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The Changing Landscape of Hospitality Training

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Why Personalization is Critical: How FACTS Learning Platform is Redefining Corporate Training

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Boost Employee Retention with Effective Onboarding

Discover how a strong onboarding process can boost employee retention and engagement. Our Onboarding Equals Retention white paper offers actionable tips and insights to help HR professionals create a lasting impact from day one.

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Revolutionize Hospitality Training Today

From hotels to restaurants and everything in between, FACTS Learning Platform is designed to address the unique challenges of the hospitality industry. Discover how FACTS can help you reduce turnover, enhance compliance, and deliver consistent guest experiences. Schedule a demo today and see how we support your business’s success.