Help & Support

Have questions or in need of customer support? We are here to help.

  • Live Support

    Feel free to contact us via phone

    Tuition payment plan: 866.441.4637

    Financial aid application: 866.315.9262

    FACTS SIS/Family Online (ParentsWeb):

    All SIS or FACTS Family Online (formerly RenWeb ParentsWeb) inquiries should be directed to your school office.

    For Help Managing Your Account

    Sign in:

    FACTS Family Online (ParentsWeb)

    Payment Plans/Financial Aid

    Parent Solutions

    Find out how to check grades online, pay tuition, and apply for financial aid.

    Parent Solutions


    Find answers to common questions regarding payment plans, financial aid, and the SIS.

    Parent FAQs

    Have Additional Questions?

    Let us know your question(s) by emailing