Help & Support
Have questions or in need of customer support? We are here to help.
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Parent Help (For Parents/Students)
Live Support
Feel free to contact us via phone
Tuition payment plan: 866.441.4637
Financial aid application: 866.315.9262
FACTS SIS/Family Portal (ParentsWeb):
All SIS or FACTS Family Portal (formerly RenWeb ParentsWeb) inquiries should be directed to your school office.
Check the status of our systems here.
For Help Managing Your Account
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FACTS Family Portal (ParentsWeb)
Parent Solutions
Find out how to check grades online, pay tuition, and apply for financial aid.
FAQs
Find answers to common questions regarding payment plans, financial aid, and the SIS.
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School Help (For Administrators/Teachers)
Live Support
SIS (formerly RenWeb) school line: 866.800.6593
Tuition Management and Grant & Aid line: 866.412.4637
SIS Online Chat: Must be logged into FACTS SIS to utilize.
Check the status of our systems here.
For Help Managing Your Account
Sign in: