The FACTS Customer Experience
When you work with FACTS, you’re not just a customer, but a valued partner. We’ll work together to meet your goals. And we’ll connect you with the resources, technology, and community you need to succeed.
Partnership Starts at Onboarding
We know working with a new technology vendor or service provider can feel daunting. That’s why we tailor our process to your unique goals and requirements. From the start of implementation and onboarding, our team will stay focused on your success.
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Consistent, Personalized Support
We connect you with dedicated FACTS team members to support you throughout the process. They’ll collaborate with you to establish a custom timeline.
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Flexible Training Plan
We set up a training plan that meets your needs. You can choose personalized one-on-one training, live, hosted webinars, or self-paced learning.
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Partnership Through Every Step
After implementation and onboarding, FACTS support continues. You’ll receive a custom training plan for the first year of use, followed by continued support from your account manager.
Our Commitment Never Ends
Whether you’re a new FACTS customer, or you’ve worked with us for 10+ years, you’ll always receive dedicated support from team members who understand your specific needs. And when issues arise, we’ll respond quickly, because supporting your success is our top priority.
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Expert, Tailored Guidance
Your needs are unique and the support you receive should be too. Our team is passionate about education and dedicated to understanding your specific needs.
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Responsive Assistance
When issues or questions arise, we know timing is everything. Your dedicated customer service team is ready and waiting to respond to inquiries as soon as possible.
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Regular, Ongoing Meetings
You can plan on having consistent meetings with your account manager. So, when your goals change, you’ll have the support needed to solve potential problems before they arise.
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Honesty and Integrity
Our top priority is your success. We’re committed to open, honest communication so you can have peace of mind and always be prepared for system or process changes.
Step Into Community
When you partner with FACTS, you become part of an extensive network of education professionals. Through online and in-person resources, we’ll help you grow your network, share ideas, and learn best practices for using FACTS products.
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Find Answers 24/7
Our team is here to help. But when you want to troubleshoot an issue on your own, our comprehensive, award-winning knowledge base has all the guides, instructions, and tutorials you need.
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Collaborate Online in FACTS^SPACE
As a FACTS customer, you’ll get access to our supportive online community. Network with your peers, share best practices, and see the future of our products—all in FACTS^SPACE.
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Connect In Person at Elevate
Each year, gather in person with FACTS customers and team members at our Elevate Conference to grow your network, expand your expertise, and have a lot of fun.
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Learn On Your Time
Through our vast library of on-demand webinars, you can sharpen your skills, grow as a leader, learn more about federal funding opportunities, and more.
Ready to Get Started?
FACTS made it so we could do everything we wanted with one vendor instead of having pieces missing. It was huge for us to have the ability to customize things to fit how we wanted to do business, too. It’s never a canned offer; it’s ‘What solutions do you want?’
Joan Bouchard
Superintendent of Catholic Schools
Diocese of Fresno
Case Study
One School, One Mission, One Solution
When Saint Agnes School and Arlington Catholic High School combined into a single campus, they needed a school management solution that could connect their entire community. With FACTS’ effective technology and expert customer service, they found what they needed.
FACTS Insights
Ready to Make a Change?
We’ll help you take care of the how, so you have more time to focus on your why.
Consultative Sales Support
We understand the need to make strategic decisions when choosing your institution’s education technology platform. Our experienced sales reps begin by asking about your goals and needs and answering all your questions openly and honestly. We also offer additional resources to make it easy for you to understand our solutions and how they can help you.
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Consultative and Proactive Approach
Our sales reps listen more than they talk. That’s the key to building the consultative relationship we’ll have for your entire journey with FACTS.
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We Meet You Where You Are
In whatever channel you reach out, we provide the help you need in the way you want to receive it. We value your time and respond quickly with complete, honest answers.
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On-Demand Webinars
Our user-friendly resources like on-demand webinars allow you to explore valuable topics of interest on your own time, at your own pace.
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Personal Demos
In addition to on-demand demos, we’ll schedule personal, live demos to help you understand how our reliable solutions can fit with the way you work.
Technology Integration
You and the people you serve deserve a convenient and connected experience. You can use our integrated suite of solutions or choose from them to complement your existing technology. We have a wide variety of partners to ensure stress-free integration with virtually any solution your institution may be using.
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Technology Partners
Our ability to integrate smoothly with many common technology partners in the education space means we have proven experience with your existing platforms.
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Integration Capabilities
We’ll elevate your experience with the integration of systems, content, and data. Our API allows products to connect with our SIS as a single data source of truth with one- or two-way data flow.
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Secure, Compliant Environment
We care about your data security. Our compliant environment and detailed security standards protect your institution’s and community members’ data security.
Community Engagement
Connect with other FACTS customers to share or learn best practices as you find a network of your peers on our unique online forum, FACTS^SPACE. And connect in person at FACTS Elevate, our annual conference, to learn what’s ahead for our products. It’s all part of joining the FACTS community.
1,225
+
FACTS^SPACE Users
Don't miss out onbeing part of a growing network of your peers in education.
Case Study
Increased Efficiency, Decreased Redundancy
The Pine School wanted to eliminate paper usage in their business office. With support from FACTS, they were able to go paperless, increase efficiency, and decrease redundancy across their school.
