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Elevating the Education Experience
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The FACTS Customer Experience
When you work with FACTS, you’re not just a customer, but a valued partner. We’ll work together to meet your goals. And we’ll connect you with the resources, technology, and community you need to succeed.
The FACTS Customer Experience
When you work with FACTS, you’re not just a customer, but a valued partner. We’ll work together to meet your goals. And we’ll connect you with the resources, technology, and community you need to succeed.
Partnership Starts at Onboarding
We know working with a new technology vendor or service provider can feel daunting. That’s why we tailor our process to your unique goals and requirements. From the start of implementation and onboarding, our team will stay focused on your success.
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Consistent, Personalized Support
We connect you with dedicated FACTS team members to support you throughout the process. They’ll collaborate with you to establish a custom timeline.
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Flexible Training Plan
We set up a training plan that meets your needs. You can choose personalized one-on-one training, live, hosted webinars, or self-paced learning.
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Partnership Through Every Step
After implementation and onboarding, FACTS support continues. You’ll receive a custom training plan for the first year of use, followed by continued support from your account manager.
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Consistent, Personalised Support
We connect you with dedicated FACTS team members to support you throughout the process. They’ll collaborate with you to establish a custom timeline.
-
Flexible Training Plan
We set up a training plan that meets your needs. You can choose personalised one-on-one training, live, hosted webinars, or self-paced learning.
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Partnership Through Every Step
After implementation and onboarding, FACTS support continues. You’ll receive a custom training plan for the first year of use, followed by continued support from our customer success team.
Our Commitment Never Ends
Whether you’re a new FACTS customer, or you’ve worked with us for 10+ years, you’ll always receive dedicated support from team members who understand your specific needs. And when issues arise, we’ll respond quickly, because supporting your success is our top priority.
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Expert, Tailored Guidance
Your needs are unique and the support you receive should be too. Our team is passionate about education and dedicated to understanding your specific needs.
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Responsive Assistance
When issues or questions arise, we know timing is everything. Your dedicated customer service team is ready and waiting to respond to inquiries as soon as possible.
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Regular, Ongoing Meetings
You can plan on having consistent meetings with your account manager. So, when your goals change, you’ll have the support needed to solve potential problems before they arise.
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Honesty and Integrity
Our top priority is your success. We’re committed to open, honest communication so you can have peace of mind and always be prepared for system or process changes.
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Expert, Tailored Guidance
Your needs are unique and the support you receive should be too. Our team is passionate about education and dedicated to understanding your specific needs.
-
Responsive Assistance
When issues or questions arise, we know timing is everything. Your dedicated customer service team is ready and waiting to respond to enquiries as soon as possible.
-
Regular, Ongoing Meetings
You can plan on having consistent meetings with our customer success team. So, when your goals change, you’ll have the support needed to solve potential problems before they arise.
-
Honesty and Integrity
Our top priority is your success. We’re committed to open, honest communication so you can have peace of mind and always be prepared for system or process changes.
Step Into Community
When you partner with FACTS, you become part of an extensive network of education professionals. Through online and in-person resources, we’ll help you grow your network, share ideas, and learn best practices for using FACTS products.
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Find Answers 24/7
Our team is here to help. But when you want to troubleshoot an issue on your own, our comprehensive, award-winning knowledge base has all the guides, instructions, and tutorials you need.
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Collaborate Online in FACTS^SPACE
As a FACTS customer, you’ll get access to our supportive online community. Network with your peers, share best practices, and see the future of our products—all in FACTS^SPACE.
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Connect In Person at Elevate
Each year, gather in person with FACTS customers and team members at our Elevate Conference to grow your network, expand your expertise, and have a lot of fun.
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Learn On Your Time
Through our vast library of on-demand webinars, you can sharpen your skills, grow as a leader, learn more about federal funding opportunities, and more.
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Find Answers 24/7
Our team is here to help. But when you want to troubleshoot an issue on your own, our comprehensive, award-winning knowledge base has all the guides, instructions, and tutorials you need.
-
Collaborate Online in FACTS^SPACE
As a FACTS customer, you’ll get access to our supportive online community. Network with your peers, share best practices, and see the future of our products—all in FACTS^SPACE.
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Connect In Person at Elevate
Each year, gather in person with FACTS customers and team members at our Elevate Conference to grow your network, expand your expertise, and have a lot of fun.
Ready to Get Started?
Ready to Get Started?
FACTS made it so we could do everything we wanted with one vendor instead of having pieces missing. It was huge for us to have the ability to customize things to fit how we wanted to do business, too. It’s never a canned offer; it’s ‘What solutions do you want?’
Right from the outset, we were deeply impressed by the level of care and attention we received from the FACTS team. It has been a refreshing experience to engage with individuals who genuinely care about their customers’ needs and concerns. Remarkably, this level of care and support extended seamlessly from the Executive team down to the support team and still remains that way.
Case Study
One School, One Mission, One Solution
When Saint Agnes School and Arlington Catholic High School combined into a single campus, they needed a school management solution that could connect their entire community. With FACTS’ effective technology and expert customer service, they found what they needed.
Case Study
One School, One Mission, One Solution
School fee payments have always been a tricky issue for schools. Padua College’s original payment system was designed with families in mind but led to increased admin workloads, rising fees, and resource challenges. Determined to simplify the process, the College set out to find a better, more efficient solution.
FACTS Insights
Ready to Make a Change?
We’ll help you take care of the how, so you have more time to focus on your why.
Ready to Make a Change?
We’ll help you take care of the how, so you have more time to focus on your why.