The FACTS Customer Experience

When you work with FACTS, you’re not just a customer, but a valued partner. We’ll work together to meet your goals. And we’ll connect you with the resources, technology, and community you need to succeed.

The FACTS Customer Experience

When you work with FACTS, you’re not just a customer, but a valued partner. We’ll work together to meet your goals. And we’ll connect you with the resources, technology, and community you need to succeed.

Partnership Starts at Onboarding

We know working with a new technology vendor or service provider can feel daunting. That’s why we tailor our process to your unique goals and requirements. From the start of implementation and onboarding, our team will stay focused on your success.

  • Consistent, Personalized Support

    We connect you with dedicated FACTS team members to support you throughout the process. They’ll collaborate with you to establish a custom timeline.

  • Flexible Training Plan

    We set up a training plan that meets your needs. You can choose personalized one-on-one training, live, hosted webinars, or self-paced learning.

  • Partnership Through Every Step

    After implementation and onboarding, FACTS support continues. You’ll receive a custom training plan for the first year of use, followed by continued support from your account manager.

  • Consistent, Personalised Support

    We connect you with dedicated FACTS team members to support you throughout the process. They’ll collaborate with you to establish a custom timeline.

  • Flexible Training Plan

    We set up a training plan that meets your needs. You can choose personalised one-on-one training, live, hosted webinars, or self-paced learning.

  • Partnership Through Every Step

    After implementation and onboarding, FACTS support continues. You’ll receive a custom training plan for the first year of use, followed by continued support from our customer success team.

Our Commitment Never Ends

Whether you’re a new FACTS customer, or you’ve worked with us for 10+ years, you’ll always receive dedicated support from team members who understand your specific needs. And when issues arise, we’ll respond quickly, because supporting your success is our top priority.

  • Expert, Tailored Guidance

    Your needs are unique and the support you receive should be too. Our team is passionate about education and dedicated to understanding your specific needs.

  • Responsive Assistance

    When issues or questions arise, we know timing is everything. Your dedicated customer service team is ready and waiting to respond to inquiries as soon as possible.

  • Regular, Ongoing Meetings

    You can plan on having consistent meetings with your account manager. So, when your goals change, you’ll have the support needed to solve potential problems before they arise.

  • Honesty and Integrity

    Our top priority is your success. We’re committed to open, honest communication so you can have peace of mind and always be prepared for system or process changes.

  • Expert, Tailored Guidance

    Your needs are unique and the support you receive should be too. Our team is passionate about education and dedicated to understanding your specific needs.

  • Responsive Assistance

    When issues or questions arise, we know timing is everything. Your dedicated customer service team is ready and waiting to respond to enquiries as soon as possible.

  • Regular, Ongoing Meetings

    You can plan on having consistent meetings with our customer success team. So, when your goals change, you’ll have the support needed to solve potential problems before they arise.

  • Honesty and Integrity

    Our top priority is your success. We’re committed to open, honest communication so you can have peace of mind and always be prepared for system or process changes.

Step Into Community

When you partner with FACTS, you become part of an extensive network of education professionals. Through online and in-person resources, we’ll help you grow your network, share ideas, and learn best practices for using FACTS products.

  • Find Answers 24/7

    Our team is here to help. But when you want to troubleshoot an issue on your own, our comprehensive, award-winning knowledge base has all the guides, instructions, and tutorials you need.

  • Collaborate Online in FACTS^SPACE

    As a FACTS customer, you’ll get access to our supportive online community. Network with your peers, share best practices, and see the future of our products—all in FACTS^SPACE.

  • Connect In Person at Elevate

    Each year, gather in person with FACTS customers and team members at our Elevate Conference to grow your network, expand your expertise, and have a lot of fun.

  • Learn On Your Time

    Through our vast library of on-demand webinars, you can sharpen your skills, grow as a leader, learn more about federal funding opportunities, and more.

  • Find Answers 24/7

    Our team is here to help. But when you want to troubleshoot an issue on your own, our comprehensive, award-winning knowledge base has all the guides, instructions, and tutorials you need.

  • Collaborate Online in FACTS^SPACE

    As a FACTS customer, you’ll get access to our supportive online community. Network with your peers, share best practices, and see the future of our products—all in FACTS^SPACE.

  • Connect In Person at Elevate

    Each year, gather in person with FACTS customers and team members at our Elevate Conference to grow your network, expand your expertise, and have a lot of fun.

Ready to Get Started?

Contact Us

Ready to Get Started?

Contact Us

Case Study

One School, One Mission, One Solution

When Saint Agnes School and Arlington Catholic High School combined into a single campus, they needed a school management solution that could connect their entire community. With FACTS’ effective technology and expert customer service, they found what they needed.

Case Study

One School, One Mission, One Solution

School fee payments have always been a tricky issue for schools. Padua College’s original payment system was designed with families in mind but led to increased admin workloads, rising fees, and resource challenges. Determined to simplify the process, the College set out to find a better, more efficient solution.

FACTS Insights

Ready to Make a Change?

We’ll help you take care of the how, so you have more time to focus on your why.

Ready to Make a Change?

We’ll help you take care of the how, so you have more time to focus on your why.