Temporary or seasonal workers do not have to know it all, but they need to know where to find essential information or resources. Virtual training and onboarding is a great opportunity to incorporate online collaboration or mentoring/coaching programs, and to build a robust library of content.
Here’s an example: a large entertainment venue takes new hires on a tour of their facilities on day one. Most employees will never work in 90% of the venue, but general knowledge of the area is valuable. Rather than spending valuable training time on memorizing specific locations, a detailed map is included on the employee mobile app.
Another example is restaurant focused. Overall training includes menu items. It’s one thing to learn each menu selection, but for potentially life-threatening guest questions on allergens, the servers are prompted via their point-of-sale software. This information is simply too important for one-time training and assessment type learning.
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