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Payment Plans

FACTS works with schools across the country to provide tuition management services that make education more affordable. Through our programs, parents can pay tuition and fees over time, using a variety of payment methods, making it easier to afford a quality education for their children.

Frequently Asked Questions

No. No one other than you and your financial institution has access to your account. When you set up automatic payments, you are solely authorizing an automatic payment.
Yes. You have more privacy with automatic payments than by writing a check. Bank research has shown that as many as 10 people handle a check from the time it is written until the funds are finally deducted from your account. Most checks include your name, address, phone number, and other financial information which can be easily copied. With electronic payments, the transaction passes electronically from bank to bank. Any information you share with us is completely confidential. We do not share any information with unauthorized third parties.
When we receive your agreement, we send you a letter or email confirming the original terms of your agreement. This includes your payment amount, balance due, and date you authorized payments to begin. Payments will continue until the total balance is paid in full.
If you do miss a payment, you will receive a notice from us with instructions on how the missed or returned payment will be handled. You may also be assessed a $30 returned-payment fee for each attempt that is returned, but only if the return is because of non-sufficient funds. This fee is assessed in part to offset the fees FACTS is assessed by our financial institution when your payment is missed or returned. In addition to our fee, your institution may assess a fee as well.
Any changes to payment dates or amounts may need to be approved by the school and the school will then need to notify FACTS. All changes must be received by FACTS at least two (2) business days prior to the automatic payment date in order to affect the upcoming payment.
You may check balances, tuition and fees paid, print reports, and view scheduled payments by logging in to your account at, or you may call us toll-free at 866.441.4637 for assistance.
Financial institution changes can be made online at You may call us toll-free at 866.441.4637 or contact your school office. The person listed on the agreement must be an authorized signer on the new account. For your protection, only the responsible party and additional authorized party can change banking information.

If you are looking for more information or for instructions on how to access a college or university payment plan, please visit

To retrieve your username or password, visit this link. If you’ve forgotten your username, it will be sent to the email address associated with your account. If you’ve forgotten your password, a link will be emailed to the email address associated with your account that allows you to reset your password.

If credit cards or debit cards are an acceptable form of payment at your school, you will see an option to pay by card when enrolling in a payment plan, making a payment, or editing your banking information online. If a fee is charged for paying by credit or debit card, it will be disclosed on your screen at these times.

If an enrollment fee is due, the amount of the fee is indicated when setting up your agreement. If applicable, the nonrefundable FACTS enrollment fee will be automatically processed within 14 days of the agreement being posted to the FACTS system.

Changes to your address, phone number, email address, or banking information can be made at or by contacting your school or FACTS. All changes must be received by FACTS at least two (2) business days prior to the automatic payment date in order to affect the upcoming payment.

Have additional questions?

Feel free to contact us via phone (we have live agents available 24/7) or online form.
P: 866.441.4637

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