FACTS has improved our processes and relationships with our families by providing them with easy access to their payment account and FACTS managing collections has saved a great deal of time by reducing the number of late payments and delinquencies drastically. There’s just something about a third party managing collections that families don’t ignore as they did when statements were generated directly by the school and all collection calls came from someone here at the school. I must also mention here that we also use the FACTS Grant & Aid module for tuition assistance assessment. It is integrated with the billing system and provides great flexibility managing multiple sources of tuition assistance.
