As a one-person accounting department, FACTS has helped me streamline one of the most important aspects of our school – revenue collection. They have tailored the program to suit our needs. Having one customer service rep to contact increases my productivity as I don’t have to wait for her to get up to speed on our school; she is already familiar with it and me. All of the reps I have spoken to are professional, timely and knowledgeable. They truly want to help and don’t hesitate to take my suggestions or requests for upgrades to the software team to investigate. Many good upgrades have been implemented in the past two years making the program even better. I am so glad we chose FACTS for this task.